Choosing a home cleaning service often defeats its own purpose. In the time it takes to research prices of companies, let alone perform background checks on individual freelancers, a customer could clean her entire house herself. In this new world of apps that will turn on house lights, unlock cars, and monitor pets while their human companions are away, it only makes sense that a home cleaning service is as far away as a click on a smart phone. Thanks to Handy Home Cleaning Service, this is a reality for millions of people who want to avoid the hassle of hiring a home cleaning service on their own.
Handy works as a home cleaning broker, just as Uber does in the transportation world. It handles the customers’ needs, as well as runs the background checks and farms out the work for thousands of contractors who choose their hours and their jobs. The customer fills out the information needed (number of bedrooms and bathrooms; number of hours needed; and desired date and time), and Handy gives them a quote. If there are any issues with the order, Handy offers 24/7 customer service to answer any concerns and address any problems.
It’s not just the customers Handy wants to please. Although hundreds of thousands have applied, Handy’s strict vetting system has allowed the company to only accept 3% of its applicants (goo.gl/ZyfdnV). Once the workers are accepted, they are able to decide where and when they want to work and are given reportable income: a perk that is not often available to workers in the janitorial and maintenance freelance profession. This makes necessities like buying a car or a home or even having a credit card an option for these freelance workers.
Handy’s service is available in 30 cities in the United States, 2 cities in Canada, and 5 cities in the UK. They are expanding their home cleaning to other home services, from furniture assembly to plumbing. Their latest numbers have them booking over $1 million of work per week. With an app on tablets and smartphones, customers can immediately rate their experience with their services so that Handy can constantly improve its quality of customer service.
Handy is brainchild of two Harvard Business School graduates. In 2012, Oisin Hanrahan and Umang Dua were roommates and merged their networking and entrepreneurial skills in order to create a start up company that would forever change the way people hire home cleaning services. (goo.gl/ZyfdnV)
The incredible speed of today’s world makes it difficult to accomplish all the necessary chores in life. Thanks to two entrepreneurs who have given the world Handy, getting the house cleaned before a last minute event has become as easy as downloading a song or ordering a pizza.