The term Artificial Intelligence has multiple meanings for various industries. In the car industry, artificial intelligence refers to the new market for self-driving cars. In technology, AI refers to digital personal assistants such as Alexa and Siri. However, in the medical industry, AI can mean better customer and patient satisfaction, and that’s a guarantee.
As with many other evolving industries, the healthcare industry is finding ways to utilize AI technology in order to provide quality healthcare services and products to their customers at reasonable rates. Herbalife is one such company looking to utilize AI technology in order to leverage better health options for its loyal consumers.
Founded by Mark Hughes in 1980, Herbalife has always strived to provide customers with top-quality products, professional personal service, and a chance to improve their overall health for the long-term.
Herbalife is headquartered in Los Angeles, California. It is estimated the company employs nearly 8,000 people worldwide and operates in 95 countries. According to the company’s website, Herbalife’s mission is to fundamentally change the nutritional habits of the world, from the beginning it seemed that the company already did.
The company’s phenomenal success with a protein shake designed to help people manage their weight propelled the company to dizzying heights on the world stage. In the first five years, the company increased its sales from $360,000 to $426 million impressively.
As a company dedicated to the well-being and nutritional needs of people for the past 30 years, Herbalife is committed to continuing helping as many people as possible for as long as possible.
With the use of AI technology, Herbalife hopes to establish a stronger connection with its customers and independent distributors alike. Using the “Voice of the Customer” tool, Herbalife is improving on customer experiences by providing 24-7 access to information and help.
Additionally, Herbalife plans to invest in intuitive devices such as Alexa or Echo to provide customers with answers to their most frequently asked question, resource information, and health alerts. All of this is part of Herbalife’s plan to elevate the customer experience above anything else. Herbalife hopes to build strong relationships between customers and distributors no matter what it takes.
But even though Herbalife plans on integrating new technologies into their current policies, that doesn’t mean the company will stray from it’s personalized experience that distributors and customers enjoy currently. Instead, the company hopes to find a balance between distributors, the technology they need to successfully satisfy customers, and of course customer satisfaction.